Terms & Conditions | Ordering via Website

Introduction

Welcome to the www.jarrolds.co.uk website. This website is owned and operated by Jarrold & Sons Limited, a company registered in England and Wales under company number 00075278 and whose registered office address is Whitefriars, Norwich, Norfolk, NR3 1SH. These terms and conditions apply to the use of this website, and by accessing this website and/or placing an order through this website you agree to the terms and conditions as set out below. These terms and conditions may be changed at any time without notice, and we therefore recommend that you check these each time you revisit this website.

Our website is solely for the promotion of our products in the UK. Unfortunately, we do not deliver to addresses outside the UK.

If you do not agree to our terms and conditions, please do not use the website. Should you have any questions regarding the terms and conditions, please contact [email protected]

How to Order

1. Browse for products using the online catalogue.
2. Select required item(s) and add them to your shopping basket. Contents of the basket can be checked and amended at any time by using the "View Basket" facility.
3. When you are happy with your order, continue through the Checkout to payment. We accept payment by MasterCard (debit, credit and pre-paid), Visa (credit and debit), and PayPal.

If you have any problems with the ordering process or require additional product information, please contact our Internet Orders team on 01603 697150, between 9.30am and 4.30pm Monday to Friday. Alternatively you can email using the "Contact Us" tab on this website and following the specified contact details. Our Internet Orders team will endeavour to reply to messages within two working days. A "working day" in this context means Monday to Friday, and excludes Saturdays & Sundays and bank holidays in England and Wales.

We will take all reasonable care to keep the details of your order and payment secure. We do not hold or store any of your credit or debit card, or other payment, details on our systems. In the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our website.

Please read our Privacy and Data Protection Policy for further information on how we process and managed your personal data. If you are placing an order via the Jarrolds Marketplace, please read the relevant seller’s privacy notice at Checkout for further information on how they process and manage your personal data or directly request the relevant seller to provide you with their privacy notice.

Contract Formation

Your placing an order and our subsequent order acknowledgement does not constitute the formation of a contract. Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the products ordered (unless we have notified you that we do not accept your order).

Jarrolds Marketplace Orders

This website also offers the ‘Jarrolds Marketplace’, an online marketplace of small, independent, local sellers offering various goods and/or services for sale. We refer to such sellers as our ‘Store Folk Members’.

If you place an order for goods or services with a Store Folk Member via the Jarrolds Marketplace, your contract for the sale of the goods or services (if your order is accepted) will be with the Store Folk Member (and not Jarrold & Sons Limited), and will be on and subject to these terms and conditions (they will be available for you to read at Checkout as well). By proceeding through the Checkout to payment, you are accepting these terms and conditions. Please review these terms and conditions for further information on the supply of products to you, delivery of goods and returns. You should also review any specific terms and goods/services descriptions noted on the actual webpage for the goods or services that you are purchasing for further information on such goods or services before placing your order.

For orders placed via the Jarrolds Marketplace, we only act as the Store Folk Member’s agent for the purpose of facilitating the sale of the goods or services and accepting, refunding and/or otherwise processing payment related to the sale of the product via the Jarrolds Marketplace. As such, you authorise us to process payment for the benefit of the Store Folk Member. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and the Store Folk Member.

If you have any questions or complaints about purchase of goods or services from a Store Folk Member, please get in touch with our Internet Orders team who will aim to assist you with any issues you may have. However, please note that as we only act as an agent for the Store Folk Member, we are not responsible for any failure on the part of the Store Folk Member to comply with its terms and conditions and may be unable to resolve the issue to your satisfaction. If we are unable to resolve the issue to your satisfaction, we will put you in direct contact with the Store Folk Member so that they can try to resolve the issue.

We require all Store Folk Members to comply with a set of standards for the Jarrod Marketplace. This includes complying with UK consumer laws on product safety and quality. However, since we are only an agent of Store Folk Members, we are not under a legal duty to guarantee that the supply such goods and services will comply with such laws. Nothing in these terms will affect your legal rights against the Store Folk Member. If you have any doubts as to your legal rights please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

For orders placed via the Jarrolds Marketplace, we will pass your personal data (your name, invoice address, delivery address, email address, and telephone number but not your financial details) to the Store Folk Member so that they can fulfil your order. Please read our Privacy and Data Protection Policy as well as the relevant Store Folk Member's privacy notice for further details on how it processes and manages your personal data.

Secure Payment

All payments are processed through Braintree, an online payment service provided by PayPal. As a result we do not hold any of your card details on our systems. Full details of the Braintree privacy and security policies can be found on their website at www.braintreepayments.com . Payment is taken at the time your order is placed.

Delivery Information

Receiving your order
We will send your orders with either by Royal Mail or DPD, and may require a signature on delivery.

• If you chose our Nominated Delivery option: You should expect to receive your order on the date you have requested.
• If you chose our Standard Delivery option: You should receive your order within 3-5 working days of despatch, however please be aware that there maybe delays at certain times so if you have not received your order in 10 working days, please let us know.

Click here for full delivery information only for orders placed with Jarrolds.

Missing orders

Royal Mail: Where the goods have not been received at the nominated delivery address following a period of fourteen (14) days since the ‘order dispatch’ email has been sent by us, you must contact Royal Mail to ensure that the goods are not waiting at a sorting office for collection. If Royal Mail cannot locate the goods, you must promptly contact us to advise us of non-delivery and in any event, you must contact us no later than sixty (60) days from the date the ‘order dispatch’ email was sent. We shall not be obliged to investigate any claims or process any refunds for non-delivery of goods reported to us after this timeframe.

APC: Where the goods have not been received at the nominated delivery address following a period of three (3) working days since the ‘order dispatch’ email has been sent by us, you must promptly contact us to advise us of non-delivery and in any event, you must contact us no later than seven (7) days from the date the ‘order dispatch’ email was sent and your account was updated to show that the goods had been dispatched. We shall not be obliged to investigate any claims or process any refunds for non-delivery of goods reported to us after this timeframe.

Please be aware that if you have chosen to have your order delivered to your designated 'safe place', we will not be held liable for any lost, stolen or damaged parcels.

Returns Information

Click here for full returns information

For Jarrolds Marketplace/Online Exclusive orders, please click here for full returns information. Please note that goods purchased from Store Folk Members cannot be returned to Jarrolds stores and must be returned to the relevant Store Folk Member.

Returns Postage Responsibility
Please note that unless your item is faulty, or delivered in error, then you are responsible for the cost of the postage back to us. This is in accordance with the Distance Selling Regulations

Your Account

Upon registration you must choose a confidential password. You will be responsible for all orders placed through your account so you should make sure that you keep your details safe and confidential.

Price

All prices we show on the website are inclusive of VAT.

Availability

If an item is out of stock we will cancel your order, send you a cancellation email and reverse any authorised pending transactions. This also applies to any goods purchased on the Jarrolds Marketplace.

Voucher Codes

The following exemptions apply to customers using any voucher code. Each voucher code will also list any additional terms or exclusions applicable to it.

Please note that we do not list voucher codes on third party websites.

1. Only one voucher code per customer. 2. Excludes Gift Cards. 3. Cannot be exchanged for cash. If any of the terms are contravened then the transaction will be reversed.

Customer Services

If you have any enquiries please call our Internet Order Help Desk on 01603 697150 (normal charge rates apply)

Or email us at: [email protected]

Or write to us at: Internet Orders, Jarrolds, 1-11 London Street, Norwich, Norfolk NR2 1JF

Limitation of Liability

We will only be liable for losses which are foreseeable to both you and to us as a consequence of us breaching these terms or our failing to use reasonable care and skill. We will not be responsible for any commercial or business losses (including loss of goodwill, profits, contracts, anticipated savings, data, or wasted expenditure) or any other indirect or consequential loss that was not reasonably foreseeable to both you and us at the time our contract was formed, or at the time you began using the website. If you order products from us, it is your responsibility to ensure that we are provided with the correct payment card and delivery information at the time of order. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, or any liability for fraud or fraudulent misrepresentation.

Nothing in these terms will affect your legal rights. If you have any doubts as to your legal rights please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

Third Party Sites

Our website may include links to external websites. These links are provided merely as a service to users of the website and inclusion in this website does not constitute an endorsement by or affiliation with Jarrold & Sons Ltd. Any goods that you order from any website to which you link from this website are subject to any terms and conditions applicable to such website and we shall have no liability to you in respect of such sites or any goods or services you may obtain from them. These websites may collect data or solicit personal information from you and are not subject to our Privacy Policy. You should make sure you are happy with the terms and conditions and privacy policies on any such website before you use it.

Intellectual Property

All copyright and other intellectual property rights in any material contained on this website is either owned by us or has been licensed to us by the rights owners. The website contains trade marks, including the Jarrolds name, the Jarrolds logo and any related domain name addresses which belong to us or have been licensed to us by the trade mark owner for use on the website. Use of these trade marks is forbidden unless prior written permission has been obtained from the owner of the trade mark.

You may access any part of the website and download or copy material (by printing off individual pages on to paper) or download material onto disc for personal non-commercial use only. You may not, for instance, copy any product details, images or reviews for use in relation to any other website. The copyright in such material shall be retained by us or where the material has been licensed to us, by the rights owners of the material.

You may not remove any copyright, trade mark or intellectual property notices contained in the original material from any material downloaded or copied from our website.

Alcoholic Merchandise & Age Restricted Items (E.G. Knives)

Jarrolds.co.uk may sell products containing intoxicating liquor. For clarity a drink containing alcohol is classified as intoxicating if it contains more than 0.5% of alcohol by volume (0.5% abv). Jarrolds.co.uk may also sell knives online. Knives sold on our website are restricted to Click & Collect customers only.

Under the Licensing Act 2013 it is an offence to purchase or attempt to purchase alcoholic liquor if you are under the age of 18, and it is against the law to sell knives to anyone under 18. We are committed to upholding both our legal and social obligations as a retailer of age restricted products and therefore require your date of birth when the order is placed.

If you are a consumer, you may only purchase age-restricted products from our site if you are at least 18 years old. If you are buying any age-restricted products as a gift, the recipient must also be over 18 years old.

In accepting these conditions, you agree to provide Jarrolds.co.uk truthful and accurate information and act in accordance these laws.

When collecting your order, we operate on a Challenge 25 basis and reserve the right to request proof of age identification from you if your order contains age-restricted products, and we are unsure that you are at least 18 years old at the point of collection.

We reserve the right not to supply any age-restricted products where we reasonably believe that you are below the relevant minimum age.

To collect your order, you must bring a valid form of ID. Accepted IDs are passport, driving license, Ministry of Defence Form 90 ID card, photographic ID card bearing the national Proof of Age Standard Scheme (PASS) hologram, National Identify card issued by an EU member state (these must contain a hologram and UV marks). Photographs or scans of the ID will not be accepted, so please bring the physical ID with you.

General

We reserve the right to limit the number of a given product that can be bought by an individual customer should we deem it appropriate.  We also reserve the right to suspend your account and any associated accounts, and contact you if we notice an usual pattern of returns activity.  In the event that this happens, we will contact you by email to inform you of this.

We reserve the right to decline to supply any individual or company, and we also reserve the right at any time to suspend or terminate your access to or use of the website.

If any provision of these terms and conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these terms and conditions which shall continue to have full force and effect.

We will not be liable to you in the event that we are prevented by circumstances beyond our control from delivering any product which you have ordered.

The failure by us to exercise any right or remedy under these terms and conditions shall not constitute a waiver of that right or remedy.

Save as expressly provided in these terms and conditions, these terms and conditions are not intended to confer any benefit on a third party under the provision of the Contracts (Rights of Third Parties) Act 1999. Any rights not expressly granted in these terms and conditions are reserved to us.

Law

These terms are governed by English law and you can bring legal proceedings in respect of the goods or services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products or services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the goods or services in either the Northern Irish or the English courts.