Delivery Information | Online & Instore Orders
2024 Christmas Delivery Times
| LAST ORDER DATES & TIMES | EXPECTED DELIVERY BY | |
| STANDARD | 12PM Wednesday 18th December | Monday 23rd December |
| EXPRESS DELIVERY: National orders | 12PM Friday 20th December | Monday 23rd December |
| CHOSEN DELIVERY DAY: National orders | 12PM Friday 20th December | Monday 23rd December |
| EXPRESS DELIVERY: Local (NR postcodes only) | 12PM Monday 23rd December | Tuesday 24th December |
| CHOSEN DELIVERY DAY: Local (NR postcodes only) | 12PM Monday 23rd December | Tuesday 24th December |
| CLICK & COLLECT: Collection from Norwich | 12PM Monday 23rd December | Collect by store closing time Tuesday 24th December |
| CLICK & COLLECT: Collection from Cromer | 12PM Friday 20th December | Collect by store closing time Tuesday 24th December |
England, Wales & Southern Scotland | Delivery charges
Excluding furniture
| Service | Cost | Estimated delivery |
|---|---|---|
| Standard delivery - Orders under £50 | £4.50 | Usually within 3-5 working days |
| Standard delivery - Orders over £50 | FREE | Usually within 3-5 working days |
| Express Delivery (Next day delivery on orders placed before 12:00, Mon-Fri (excludes Saturday delivery) | £7.50 | Next Day on orders placed before 12:00 (Mon-Fri) |
| Choose Your Delivery Day (includes Saturday delivery, exludes Sundays) Named day available on orders placed before 12:00** | £7.95 | Chosen Day on orders placed before 12:00 (Mon-Fri) |
| Click & Collect | FREE | Usually within 1-2 working days |
| Furniture | See below | |
| Fresh Hampers (Choose Your Delivery Day only) | £7.95 | Chosen Day on order placed before 12:00 (Mon-Fri) |
| Jarrolds Store Folk/Online Exclusive items | - | See product page for delivery cost and estimate |
Saturday and Choose Your Delivery Day service available on orders place before 12:00, Mon-Fri, stock permitting. **Geographical restrictions apply - Service not available on postcodes listed under Scottish Highlands, Islands & Northern Ireland. Service cost will not be refunded if delivery is attempted and no-one is present to receive the order.
Scottish Highlands & Other Islands | Delivery charges
Excluding furniture
| Service | Cost | Estimated delivery |
|---|---|---|
| All orders | £5.00 | Usually within 3-5 working days |
| Nominated day, Saturday/Sunday delivery* | N/A | Unavailable to these postcodes |
| Furniture | See below | |
| Jarrolds Store Folk/Online Exclusive items | - | See product page for delivery cost and estimate |
Includes Postcodes: AB10-16, AB21-25, AB30-AB45, AB51-56, BFPO, BT, DD8-11, DG, FK7-21, GY, HS1-HS9, IM, IV1-28, IV30-36, IV40,-IV56, IV63, JE, KA4-7, KA19, KA26-28, KW1-KAW7, KW99, PA20-PA49, PA60-PA80, PH3-PH50, PO40-41, TD, ZE1-ZE3.
Furniture
| Location | Postcodes | Self/Minor Assembly | Complex Assembly |
| Local | NR, PE36, PE31, PE37, IP25, IP24, IP26, IP27, IP28, IP31, IP22, CB8 | £39 | £139 |
| Other Locations | Postcodes not above | £79 | £299 |
No Service
We currently cannot offer delivery to the following postcodes online:
AB, DD, DG, PA, PH, HS, IV, KA, KW, LL, ZE, GY, JE, IM, PO (Isle of Wight)
You can also use our postcode calculator on the product page to find out postage charges for the item. If there is no postcode calculator, the item follows our standard delivery tariffs.
Please read our Furniture Terms & Conditions here before you order.
Northern Ireland & Channel Islands Orders
Sorry, at present we do not deliver to Northern Ireland & the Channel Islands.
Click and Collect
Free Click and Collect available from our Norwich Department Store or Cromer or store.
Jarrolds Store Folk/Online Exclusive Delivery Charges
Please see the information box under the product name and price for delivery prices and times. Please note that all Store Folk items are fulfilled by a Third Part Seller on behalf of Jarrolds.
Fresh Hampers
Deliveries of fresh hampers is available Tuesday-Saturday, and you can choose your chosen day in the checkout. Please ensure that someone is able to recieve the order on the day of delivery. Next Day service is available on Fresh Hampers ordered before 14:00. Geographical exclusions apply.
Other Information
Online delivery charges are incurred per order and not per item. We will only charge you postage once. Most orders require a signature on delivery as parcels are sent insured and delivery is normally between 8am and 6pm.
If your item is sent via courier we can provide a consignment number to track your order. Please email [email protected] and quote your order number.
Orders can only be sent to one designated delivery address which can be different to your billing address. For large orders with multiple delivery destinations such as corporate orders for our Hamper service please contact us for prices.
In the event that we cannot deliver your order or a part of your order we will endeavour to inform you within three working days via email. If Royal Mail or our courier attempt delivery and there is no-one available to sign for the parcel a card will be left which will include details regarding what to do next.
Delivery is normally attempted once by Royal Mail and twice by courier on consecutive working days. It is likely that the package is then sent to your nearest post office for you to collect.